Terms and Conditions

Terms and Conditions – New Horizons Bulgaria

Please read these Terms and Conditions (the „Agreement“) carefully before using the New Horizons Bulgaria service („Service“). These Terms and Conditions are between you („You“, „Your“, „Yours“ or „Client“) and NH Bulgaria Ltd. („New Horizons“).

By using this website and/or any service of New Horizons, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this website or service. New Horizons may modify these Terms and Conditions at any time and such changes will be effective on the date that such modified Terms and Conditions are posted on this website. The use of the website or services after such changes have taken effect constitutes acceptance of all changes.

General Terms and Conditions

All training prices published on New Horizons web resources are VAT excluded, which means they are subject to value-added tax at the rate corresponding to Bulgarian legislation.

Failure to pay the course price on the due date will result in the cancellation of any current and future company enrollments.

Training certificates are given to students who have attended at least 80% of the course.

Participants in the training must meet the prerequisites for the knowledge and experience described in the curriculum of the respective training.

New Horizons reserves the right to postpone or cancel the offered services: if the required minimum number of participants is not reached, if the lecturer in charge of the training is unavailable due to unforeseen circumstances or other compelling reasons. In such cases, the concerned students will be notified in a timely manner and will be offered an alternative, if possible, or they will be refunded.

If the provision of the service becomes impossible due to force majeure circumstances, all claims shall be excluded.

New Horizons reserves the right to update or adapt the training content in connection with available changes without prior notice.

The participant declares that they accept the collection of personal data insofar as is necessary for the performance of the training agreement.

The client understands that the signed order agreement shall be an agreement between New Horizons and their company, and as a qualified signature for said company, is responsible for the timely payment of the tuition. All reasonable discounts for the order agreement are void if portions of the training, included in the above order are cancelled. New Horizons guarantees only those services set forth in the agreement.

The client agrees not to hire any New Horizons employee for (1) year after completing the training ordered in an Order Agreement.

Training Attendance Policy

If a student is 15 minutes late for the first class session, he/she risks losing his/her seat to a standby student.

If a student is 30 minutes late or more for the first class session, he/she will need to reschedule the training.

Students are ultimately responsible for confirming their presence.

A course retake is allowed within 6 months after the end of the course. When a student decides to retake a course, he/she will be enrolled as a stand-by student and the seat will be confirmed if there are available free seats in the respective class. The retake student must bring previously issued courseware, and additional fees may apply (LMS fee and/or Lab Access fee, etc.).

* Note: Open enrollment classes are subject to change.

Cancellation/Reschedule Policy

If a student, who is enrolled in a training, wants to cancel his/her participation, he/she must notify New Horizons Bulgaria as soon as possible before the start of the first class at +359 885 666 815 and send a notification to office@newhorizons.bg to avoid penalties.

For open enrollment classes, 10 (ten) business days' notice is required to reschedule a class with no additional fees.

In case of a no-show or a cancellation with less than 10 (ten) business days before the date of the start of the first class: 100% of the class price will be due on the date mentioned in the original invoice. If the class is paid with coupons/vouchers, those coupons/vouchers will be forfeited.

In case the certification exam attendance is included as a part of training, a student needs to sit for the exam within the next 6 (six) months after class delivery. If his/her exam voucher is not consumed within 6 (six) months, such exam voucher will expire, and the student should purchase a new exam on his/her own directly from the vendor's website or contact New Horizons Bulgaria for purchasing a new exam voucher.

Dedicated Class, Onsite Class, Or Room Rent Cancellation/Reschedule Policy

If a Client would like to cancel the delivery of an onsite class, dedicated class or classroom rental, the Client should notify New Horizons Bulgaria as soon as possible at +359 885 666 815 and send a notification to office@newhorizons.bg to avoid penalties.

If the cancelation notification was sent less than 15 (fifteen) business days before the scheduled date, the 100% of the class price will be due on the date mentioned in the original invoice.

Online Anytime (OLA) Cancellation/Enrollment Policy

Online Anytime (OLA) keys are activated upon receipt of payment and are valid for 1 (one) user. Once a key has been activated, it cannot be canceled. Keys are valid only for the individual mentioned in the invoice and are non-transferable. Enrollment begins on the date of invoice and ends 12 (twelve) months later.

No-Show Policy

If a student fails to notify about his/her intention to cancel the course, this will result in the company's charging of 100% of the course price.

Refund Policy

New Horizons Bulgaria can refund the course price only if the cancellation notification was sent by a student within the time period specified in the paragraph „CANCELLATION/RESCHEDULE POLICY“.

Appeals Policy

This policy is aimed at candidates who are enrolled on or have taken a PeopleCert approved qualification, and who wish to appeal against a decision taken by New Horizons Bulgaria. It sets out the process you should follow when submitting appeals to us and the process we will follow when responding to appeals. This policy is also for use by our staff to ensure they deal with all appeals in a consistent manner.

Candidates must first go through New Horizons Bulgaria appeals process before taking the matter to PeopleCert.

  • Review arrangements

We will review the policy annually and revise it when necessary, in response to customer feedback or good practice guidance issued by PeopleCert (e.g. to align with any appeals and complaints process established by relevant regulatory authorities).

  • Appeal types
Below, we have listed example „types“ of appeal a candidate may make to New Horizons Bulgaria;
  • appeals from candidates in relation to an assessment/examination on the basis that we did not apply procedures consistently or that procedures were not followed properly and fairly;
  • appeals from candidates relating to a decision made by New Horizons Bulgaria following an investigation into a complaint about a candidate;
  • appeals from candidates relating to a decision made by New Horizons Bulgaria following an investigation into a candidate's behavior when attending a PeopleCert assessment/examination.

- Appeals process

The appeals process follows 3 stages as set out below:

 

Stage 1:

Candidates should submit their appeal in writing to New Horizons Bulgaria. The appeal submission must contain the following information as a minimum and be sent to office@newhorizons.bg:
  • Candidate name and unique PeopleCert candidate number.
  • Title of the PeopleCert qualification the appeal relates to.
  • Full details of the nature of the appeal.
  • Any supporting evidence that is being submitted to substantiate the appeal.

Stage 2:

Once the appeal is received by New Horizons Bulgaria it will be dealt with internally by the Test Center Manager and Training Manager. We will aim to review and fully respond to your appeal in 15 business days, however, please note, that in some cases the review processes may take longer, for example, if a candidate interview is required and/or further investigation. In such instances, we will contact you to inform you of the likely revised timescale. At all times, we will ensure that New Horizons Bulgaria personnel assigned to carry out the investigation of the appeal, or to oversee and manage the appeal have the appropriate level of training and competence and that they have had no previous involvement or personal interest in the matter.

Following the review of the appeal, we will write to the appellant with details of our decision.

You will then have 10 business days to determine if you accept this decision, or if you wish to formally proceed to the PeopleCert appeals process.

Stage 3:

If, after our final decision you are still unhappy with the decision then you should follow the PeopleCert appeals process outlined in the PeopleCert Appeals Policy.

Updates to Terms and Conditions

These Terms and Conditions were last updated on October 22th, 2023. We may apply changes to these Terms and Conditions when there is some change in law or in our work processes.