Dr. Plamen Ivanov, Ph.D.

ITIL® v4 Expert

Dr. Plamen Ivanov, Ph.D. Contact us

Plamen is an IT service management professional, enterprise entrepreneur, innovator and lecturer who loves nature, science and challenges. Plamen's greatest passion is the development, support and management of innovation that has resulted in 4 filed internationally published patents in the field of IT service manament. He is certified ITIL v4 Expert. Plamen has more than 15 years experience in the IT industry delivering projects for organisations like Vodafone Netherlands, Telekom Austria Group, Bulgarian Government, E.ON AG, T-Systems and equensWorldline. Plamen holds a Ph.D. degree in the field of Computer Science from Technical University Sofia and a master’s degree with distinction in Business Management, Technology and Innovation from The University of Sheffield.

Plamen has numerous rewards and recognitions including the award of the President of the Republic of Bulgaria "John Atanasoff" Certificate 2014.

Delivery Expertise

  • ITIL® Service Foundation
  • ITIL® Service Operation
  • ITIL® Service Transition
  • ITIL® Service Design
  • ITIL® Service Strategy
  • ITIL® Continual Service Improvement
  • ITIL® Managing Across the Lifecycle


  • ServiceNow Certified Administrator
  • Deutsch als Fremdsprache, Stufe: A1.2
  • Business English Level 8
  • HP Service Manager 9.x Software
  • BPM (Business Process Management)
  • Management skills
  • Finance Management
  • Finance Management in IT
  • Process-based implementation of Information Systems