New Horizons Privacy Policy

Privacy Policy – New Horizons Bulgaria

New Horizons Bulgaria (hereinafter referred to as New Horizons, „we“, „us, „our“) respects your trust in us to use, store, and share your information. In this Privacy Policy (hereinafter referred to as the „Policy“), we explain how we collect personal information about you, according to the General Data Protection Regulation – GDPR, applicable European and national legislation.

This Policy goes along with our Terms and Conditions.

Your Personal Data Administrator

The administrator of your personal data is NH Bulgaria Ltd., UIC 130914401, and the address of activity: Bulgaria, 1040, Sofia, 36 Dragan Tsankov blvd., Interpred, Block A, Floor 6; phone: +359 885 666 815; Dedicated email for data protection administrator:; general email:; website:

What Personal Data We Collect

We strive to provide the best service for you. To be able to do this we collect the following personal information: First name, Last name, Email address, phone number, and general information about using our web resources (IP address, type of browser, date and time of visit, session duration), financial information for billing purposes like Personal Identification Number and middle name, professional information like company name you work for and your job position.

How We Collect Information About You

We collect personal information from you in different ways, for example, when you sign up for our newsletter, buy a course, book a consultation, enquire about our services, and register for New Horizons webinars and events. We also collect information through our website and live chat.

Our websites use „cookie“ technology. A cookie is a little piece of text that our server places on your device when you visit any of our websites or apps. They help us make the sites work better for you.

You can prevent the installation of cookies or block them by setting your browser to refuse all or some cookies. In addition, already set cookies can be deleted at any time via your internet browser or other software programs. If you choose to disable the cookie setting in the Internet browser you are using, not all features on our website can be fully used.

Please note that there are also mandatory cookies that cannot be excluded if you wish to use our websites.

Disclosure Of Personal Data

Any information that you provide us is not available to any third party except for the purposes outlined in this document. For example, when you book a course using a credit card, the transaction is fully secured and managed by our payment provider(s). This is protected by encryption, such as the Secure Socket Layer (SSL) protocol. We do not collect sensitive personal information, such as race, religion, or political affiliations.

Any information that you share with us will be stored and managed by us with the greatest care. We never share (rent, sell, or exchange) Personal Data with Third Parties for the purpose of allowing them to market products and services to you. However, we do engage the services of third-party service providers, which act as Data Processors, to assist us with our services to you, marketing activities, payment processing, exams, and certification and accreditation. In all cases, we endeavor not to hold your sensitive personal data (Personal ID information, Date of Birth, etc) longer than is necessary. We permanently delete and/or destroy this when it is used for the purposes that it is given to us.

How We Keep Your Information Safe

We protect your information with security measures under the laws that apply, and we meet international standards. We keep our computers, files, and buildings secure. When you contact us to ask for your information, we may ask you to identify yourself. This is to help to protect your information.

How Long We Keep Your Information

We hold your information for no longer than is necessary to meet the purposes for which this personal data has been collected, for example, for the period while you are our customer and for some period after that. We do not hold it for longer than necessary.

Your Rights

At New Horizons Bulgaria, we take your rights seriously. We will respond to any inquiries from you in relation to your Personal Data, and how we process and protect that data with the appropriate level of seriousness and diligence.

To help you, we have summarized below three of the rights the European Regulation (EU) 2016/679 - GDPR provides you in relation to your Personal Data:
  • The Right of Access: Ask us what Personal Data we hold and for what purpose.
  • The Right of Correction/Deletion: tell us what is incorrect, and we will update your Personal Data. If you want us to delete your Personal Data, no problem, let us know.
  • The Right to Restriction of Processing: Just tell us what we are doing that makes you uncomfortable.

Meeting Our Legal And Regulatory Obligations

To meet our regulatory and legal obligations, we collect some of your personal information, verify it, keep it up to date through regular checks, and delete it once we no longer have to keep it. We may also gather information about you from third parties, for example, Pearson VUE, Kryterion, and CertiPort exam vendors, to help us meet our obligations. If you do not provide the information we need, or help us keep it up to date, we may not be able to provide you with our products and services.


Sometimes we need your consent to use your personal information. With direct marketing, for example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by phone, post, email, text, or through other digital media.

You can decide how much direct marketing you want to accept when you apply for new products and services.

If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt-out.

When we use private personal information about you, such as email, we ask for your consent. Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent at any time by contacting us.

How We Use Your Information

We use information about you to provide our products and services under the terms and conditions we agree between us, we need to collect and use personal information about you. If you do not provide this personal information, we may not be able to provide you with our products and services.

Your Information And Third Parties

Sometimes we share your information with third parties, for example, Pearson VUE, Microsoft, and New Horizons Global.

We expect these third parties to have the same levels of information protection that we have.

We also must share information with third parties to meet any applicable law, regulation, or lawful request. When we believe we have been given false or misleading information, or we suspect criminal activity we must record this and tell law enforcement agencies, which may be either in or outside Bulgaria.

International Transfers Of Data

We do not transfer your personal data to countries or territories outside the European Economic Area unless that country or territory guarantees a sufficiently high level of protection or if you explicitly agree to transfer your data to other countries. For example, when you register for a certification exam, you should accept in advance the personal data procedures of the corresponding exam vendor.

Your Personal Information Rights

You can exercise your rights by contacting us at +359 885 666 815, using our social media channels, emailing us at, or by visiting our website at

We can help you with:
  • Accessing your personal information. You can ask us for a copy of the personal information we hold. You can ask us about how we collect, share, and use your personal information.
  • Updating and correcting your personal details.
  • Removing consent. You can change your mind wherever you give us your consent, such as for direct marketing.
  • Restricting and objecting. You may have the right to restrict or object to us using your personal information or using automated decision making.
  • Deleting your information (your right to be forgotten). You may ask us to delete your personal information.
  • Moving your information (your right to Portability). Where possible we can share a digital copy of your information directly with you or another organization.

When you contact us to ask for your information, we may ask you to identify yourself. This is to help protect your information.

Making A Complaint

If you wish to make a complaint you may do so in person, by telephone, in writing, and by Email to . Please be assured that all complaints received will be fully investigated. We ask that you provide as much information as possible to help our staff resolve your complaint quickly.

You can also contact Bulgarian Personal Data Protection Commission, address: Republic of Bulgaria, 1592, Sofia, „Prof. Tsvetan Lazarov“ №2; telephone: +359 2 91 53 518; fax: +359 2 91 53 525; e-mail address:; website:

Updates To This Policy

This Policy was last updated on October 22th, 2023. We may apply changes to this Policy when there is some change in law or privacy practices. However, we will not use your personal data in any other way without your explicit consent.