ITIL® Courses

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New Horizons Learning Catalog

ITIL® Training

 ITIL Certifications

ITIL® Certifications and Exams - Foundation and Intermediate

ITIL® Certification is broken down into four levels. This modular approach allows students to build a foundation and then specialize in advanced concepts going forward.

ITIL® Foundation in IT Service Management

The ITIL® Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts, and terminology used in the ITIL® v3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used, and their contribution to Service Management practices.

Course Outline EN

ITIL® Practitioner

ITIL® Practitioner is the next stage after ITIL® Foundation. ITIL® Practitioner provides “how to” guidance to begin applying ITIL® best practices within an organization. It has been developed provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL® in their organizations.

ITIL® Intermediate Level

Intermediate Level certification consists of multiple modules, each with a different focus and path that the candidate may select. Candidates can take as few, or as many, intermediate qualifications as they require to suit their needs. The ITIL® Intermediate modules go into more detail than the Foundation level, and are an industry-recognized qualification.

ITIL® Certifications and Exams - Expert and Master

ITIL® Expert Certificate

The ITIL® Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL® Intermediate Level in its entirety. You are free to select from a variety of qualifications which focus on targeted areas of the ITIL® Service Lifecycle with varying degrees of depth and specialism. Achieving this level of ITIL® qualification will improve a candidate's career advancement and progression within the IT Service Management field.

In order to achieve ITIL® Expert, students much achieve a total of 22 credits.

*Candidates who achieve ITIL® Expert level will also satisfy the pre-requisite entry criteria for the ITIL® Master Level.

ITIL® Master Qualification

The ITIL® Master Qualification certificate validates the capability of the candidate to apply the principles, methods, and techniques from ITIL® in the workplace. Every ITIL® Master candidate will select a unique range of experience to apply, so there is no fixed syllabus associated with Learning Objectives for this qualification.

For more information on ITIL® Training and Certifications, please fill out the contact form to the right and a representative will contact you shortly.

“ITIL® is a registered trademark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited. Accredited ITIL® training is provided by New Horizons Bulgaria, a PEOPLECERT accredited ITIL® & PRINCE2® Training Organization, and New Horizons CLC- 5Point Enterprises, a PEOPLECERT accredited ITIL® & PRINCE2® Training Organization, which means we provide the latest approved training to ensure you get the best results from your learning investment.“

ITIL Credit System

Copyright © AXELOS Limited. Reproduced under permission of AXELOS Limited. All rights reserved.

 About ITIL

ITIL® Training & Certification

What is ITIL®?

IT Infrastructure Library® (ITIL®) is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to your business plan.


ITIL® has been adopted by thousands of organizations worldwide. New Horizons Bulgaria has the ITIL® courses and training to help you earn your ITIL® certifications and empower your organization through adoption of IT Service Management. We offer a full range of courses, from basic awareness and ITIL® implementation planning to the Expert level of ITIL® certification. Successful completion of these courses will show you and your team how to turn the ITIL® theory into practice for you to integrate into your job.

Benefits of ITIL®

  • ITIL® helps your IT department define and formalize operational processes to become more efficient.
  • Provides a "common language" for both business and IT to operate from.
  • Lowers IT costs due to greater efficiency, productivity, and control of services.
  • Makes processes consistent with shorter resolution times.
  • Brings good discipline to both business and IT through integration.
  • Your IT department is most likely already using some ITIL® components (e.g. problem management).

“ITIL® is a registered trademark of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited. Accredited ITIL® training is provided by New Horizons Bulgaria, a PEOPLECERT accredited ITIL® & PRINCE2® Training Organization, and New Horizons CLC- 5Point Enterprises, a PEOPLECERT accredited ITIL® & PRINCE2® Training Organization, which means we provide the latest approved training to ensure you get the best results from your learning investment.“